الشروط والأحكام

By using the NOORHOME website or buying any product from it, you accept the following terms. Prices are shown in Saudi Riyal and UAE Dirham and are final — no tax or fee is added on top. We reserve the right to change prices before an order is confirmed only — a confirmed order price never changes.

Products remain NOORHOME property until payment is complete. Covers and curtains are for their intended use only; please follow the enclosed care guide and the washing instructions on the product page (machine wash at 30°, no bleach). Misuse, cutting, or altering the stitching yourself voids the workmanship warranty.

The warranty excludes misuse, tearing from over-stretching, stains that do not come out with the recommended wash, and self-made alterations to the stitching. We comply with consumer protection law in Saudi Arabia and the UAE; disputes are first addressed through amicable negotiation, then before the competent authority in the country of purchase.

Site content — text, images and design — belongs to NOORHOME and may not be used commercially without written permission. The sizes listed on product pages are the ones available to order; any other size can be requested on WhatsApp subject to availability.

All NOORHOME products carry a 6-month warranty against stitching and manufacturing defects (stitching, zips and hems), starting from the purchase date on your invoice. Our size guarantee is included: if the size does not fit, the exchange is free.

Covered: stitching and manufacturing defects in the fabric, zips and hems, seams that open under normal use, and any manufacturing defect visible on arrival.

Not covered: misuse, tearing from over-stretching or cutting, stains that do not come out with the recommended wash, fading caused by washing hotter than recommended, and self-made alterations to the stitching.

How to claim: send your order number, a description and a photo of the product on WhatsApp. We respond within 24 hours and choose the faster route: immediate replacement in Riyadh, Jeddah, Dammam and Dubai within 3 business days, or collecting the item from your address and exchanging it within 3 business days. A replaced item carries a fresh 6-month warranty on the same defect.

The warranty is transferable if you move home or gift the item — just forward the original invoice. We keep our core colours and sizes in stock continuously, so you can refresh your home in stages with a consistent look.

You have 7 days from delivery to return or exchange any product bought from NOORHOME, provided it is unused and in its full original packaging. Three clear cases:

First, the product arrives damaged or different from the description: send a photo on WhatsApp within 48 hours and we replace it at our cost within 3 business days, arranging free collection from your address.

Second, you changed your mind: we accept the return within 7 days under the e-commerce law; we arrange collection from your address and the return cost is yours, then refund in full within 5–7 business days to the original payment method after a simple inspection.

Third, a stitching or manufacturing defect after use: covered by the 6-month warranty — we replace the item at no cost to you.

Exclusions: items cut or altered to measure at your request, items that have been used or washed, and final-sale items are exchangeable but non-refundable. We do not accept returns for known incompatibility that was stated on the product page.

We deliver to Saudi Arabia and the UAE, and cash on delivery is available in both countries.

Saudi Arabia: Your order arrives within 15 days across Saudi Arabia. UAE: your order arrives on cash on delivery; we send the tracking number and your delivery slot on WhatsApp once the order is confirmed. Free delivery on orders over 300 SAR / 300 AED; below that, 29 SAR / 29 AED.

Our three bundles (Majlis Refresh, Large Majlis Hosting, Privacy · 3 Windows) combine several pieces at less than buying them separately, with free delivery inside the free-delivery range above.

Cash on Delivery (COD) is available in Saudi Arabia and the UAE — cash or card on delivery — with phone verification before dispatch. COD orders ship once your mobile number is confirmed.

Every order carries a tracking number sent by WhatsApp and SMS, plus a message one hour before arrival. If a parcel arrives opened or short, photograph it before signing and we'll handle it immediately.

Customs delays or courier failure: we chase the shipment for you within 24 hours and keep you updated; if the delay passes 7 business days we refund your shipping cost.